Equipment

New Product Launch? Cover Your Bases With These 7 Steps

goEBT Blog — Thu, 17 May 2018 08:00:00 +0000

The rate of change in POS technology is a terrific assist for business growth. New payment technologies, innovative hardware and elegant software applications give merchant acquirers opportunities to strengthen relationships and increase retention. Launching a new product in merchant services requires some market-specific considerations. Consider these 7 steps:

1. Solve the Problem: When considering a new product to add to your merchant services portfolio, remember the distinction between features and benefits. Merchants don’t care about features; they care what these features will do for them. How will this product solve a problem your merchants have? How will it increase your merchants’ efficiency and profitability? In your marketing materials and customer contacts, make sure to translate features into practical benefits.

2. Define Your Audience: Before rolling out a new product, determine which merchants can benefit. Every product isn’t suitable for every merchant, and you don’t want to waste your merchants’ regard with junk promotions. Take time to clearly delineate your target audience and your purpose so that the launch stays on focus.

3. Craft Your Messaging: Effective merchant messaging is the key to success for POS product launches. In merchant services, messaging must be especially practical and simple. It doesn’t matter how sophisticated the new technology may be; the decision maker is likely an overworked business owner trying to juggle multiple priorities and keep all the plates spinning. When dealing with busy merchants, your marketing message must be simple, direct and focused on the bottom line.

4. Define the Process: Preparation is your best tool to ensure a smooth launch. Take the time to establish a written product launch plan, clearly delineating marketing goals, team responsibilities, product development, sourcing, pricing, sales strategies, and implementation. What’s more, having a general roadmap is a great investment for the success of all future product launches.

5. Test Your Products: When you’re getting ready to roll out a new product or service to your merchants, don’t leave anything to chance. Even if it’s as simple as adding time clock functionality to a tablet system, you can’t assume a rollout will be problem-free. All new products and services, even the least complex, must be thoroughly tested in real-world conditions. The last thing you want is to promote a product that doesn’t work in the field. By taking the time to test and evaluate your products, you can protect your reputation and build retention rates.

6. Prepare Your Team: A successful product launch requires as much internal preparation as it does external planning. Major rollouts, no matter how exciting, involve change – and change causes upheaval and stress. It’s essential to foster a spirit of collaboration and excitement to gain the buy-in of your team. By clearly delineating responsibilities and defining expectations, you can help make the internal product launch process as smooth and positive as possible.

Despite your best efforts, you can expect that any product launch will experience some hiccups. Your customer support team must understand the product inside and out, and be ready to assist merchants with implementation and troubleshooting from day one.

7. Measure Your Progress: With a well-considered product launch plan, you should expect great results. But it’s important to establish goals and evaluate accordingly. Be sure to solicit feedback from merchants and from your team, and analyze the date you collect. That way, new product launches will build your merchants’ profitability and deepen your relationship as a valued payments partner.

Repair for the Future: Equipment That Knows When Something’s Wrong

goEBT Blog — Mon, 22 Jan 2018 10:00:00 +0000

What’s the fastest way to lose a merchant’s business? Equipment downtime. Never mind your competitive rates and good customer service. If broken equipment leaves your merchants dead in the water, they’ll be quick to jump ship.

Obviously, the best way to prevent merchant churn due to equipment failure is to keep it from happening in the first place. And the great news is, there are several tools in the market that enable payment service providers to do just that. With the right solutions, your installed POS equipment can practically monitor itself.

Mobile Solutions

mPOS is at the forefront of both reliability and proactive maintenance. With wireless real-time communication about equipment status, PSPs can step in before problems derail productivity. As an added plus, wireless mPOS terminals cut out transaction failure due to traditional wireline connection.

Even if your retailers primarily use wirelines, remind them that investing in wireless connectivity may be beneficial. Backup M2M connectivity can provide redundancy in case of primary network failure.

Automated retail is a great example of self-monitoring technology in action. Smart vending machines provide real-time inventory alerts and maintenance notifications. With this information, PSPs can help merchants keep their installed equipment running at 100%.

MDM Software

SAAS developers have made it easy for PSPs to monitor merchant equipment remotely. Mobile device management software is a great option for both wireless and tablet based POS systems. With this software installed, you can push files, make updates, send announcements to your merchant’s screen, and monitor equipment function. Click here for our breakdown of MDM capabilities.

At CDE Solutions, we use MDM software to manage installed equipment for a number of clients. While a quick Google search will give you several MDM products, personally we recommend SOTI MobiControl.

Manufacturer Solutions

Many manufacturers have stepped into this market need, offering estate management solutions with great options for customization and scalability. Some useful software-based solutions include Verifone HQ, Ingenico Estate Manager, Pax TMS and EloView.

Maintaining a merchant’s POS goes beyond terminal health. It’s just as important to prevent failure of printers, barcode scanners, and much more. Revel Systems has taken an interesting approach with Revel Guard, a small monitoring device that plugs into a merchant’s POS system. This little device monitors an impressive range of POS functionality, and notifies the merchant and Revel of problems ranging from low printer paper to network WiFi problems.

Trade It In

Despite careful monitoring, the fact remains that as equipment ages, chances for failure will increase. Just as you can’t expect an old car to never break down, your merchants can’t expect old equipment to run indefinitely. From the very first, educate your merchants about the need to regularly update their devices. Considering the rock-bottom prices of new equipment these days, that shouldn’t be a hard sell.

Plan Ahead

The best way to prevent equipment failure is to use all the tools at your disposal in the market. Choose equipment that offers intelligent features, manage your equipment remotely with appropriate software tools, and keep your merchants on a regularly scheduled plan for equipment upgrades. By following these three steps, you can keep your merchants at maximum productivity and profitability.

Don’t Ignore Your POS Accessory Options

goEBT Blog — Thu, 18 Jan 2018 10:00:00 +0000

Great software. Ideal fraud protection. A great cashier station. All these things are important. But what about the POS accessories? While these items are often considered “afterthoughts”, payment processing providers have an opportunity to win big with merchants by putting real effort into every aspect of a complete POS/back-office set up. Here are a few of the most important considerations to make in today’s POS landscape.

POS Stands

With the rise of tablet-based POS systems, having a great stand for devices is becoming much more important. What’s also changed for POS owners and operators are the types of stands they need and want. Retailers are no longer satisfied with a clunky piece of metal or plastic, they’re requiring stands that really facilitate the best point of sale experience for employees and customers.

Flexibility: Retailers want stands that allow them to be nimble, not only when completing transactions but even when completing other business-critical tasks. Stands that allow easy detachment and reattachment are becoming the norm, and merchants almost expect them as an option as they continue to embrace our mobile landscape. Today’s most sought-after POS stands also incorporate movement while the POS is attached. Slides with swivel, slide, and/or rotation abilities allow merchants to collect customer information and complete transactions more smoothly, improving their customer experience and retention all at once.
Sleekness: By now, most hardware providers have learned that bulky doesn’t work and merchants prefer a clean aesthetic. When considering stand options for your merchants, make sure you’re thinking about what they look like as well.

Printers

Even though technology is trying to move away from paper receipts, there is still a significant need for printers to accompany POS set ups. From restaurants that need to communicate new orders to the kitchen, to customers who just simply prefer a printed copy of their receipt, the printer can have a huge impact on the ability of a business to meet consumer needs.

Wireless: Like almost everything else, wireless capability is key in choosing printer options for your merchants. Understandably, dealing with cord lengths and communication device communication issues is not ideal. Business owners today are seeking a technology solution that allows them to maximize their space and cut down on movement. With wireless printers in various places within a store, transactions completed by mobile device are much more streamlined.

Cash Drawers

Despite the very common thought that “cash is dying”, cash is still very much alive and not going away any time soon. While select business owners are moving toward “no cash” policies, many are still in need of equipment that holds their bills and coins. To ignore the cash drawer options for your merchants would be a mistake.

Space saving: Cash drawers are certainly something business owners must make room for on or below the counter, but they’ve come a long way over the years. Instead of the cash drawer being the focal point of the point of sale, they are now considered an optional accessory. Of course when considering cash drawers, safety is key, but space and compatibility are just as critical. Make sure the options available to your merchants are cash drawers that will maximize their space and compliment their overall POS set up.

Supplemental Devices

While having a core location for completing transactions is the standard in restaurant and retail environments, many businesses are working on limiting the need for consumer movement around their locations and the always daunting lines of a booming business. Wireless mobile devices are the answer. Tablets, wireless credit card terminals, and even iPhones are allowing business owners, employees, and consumers the convenience they desire.

Integrations: There’s nothing more annoying than technology that just isn’t reliable or functional. Make sure that if you’re offering peripheral POS devices, your merchants and their customers can actually rely on the device to work with their system. This also means that certain functionality like placing online orders or viewing reports should also be available on a mobile device. Ensure that your merchants can easily shift between mobile and stationary seamlessly.
Portability: Take some time to test out the mobility of peripheral POS devices. While they may be small, they may not be user friendly. Consider employee and consumer preferences and input when making a decision on how to incorporate mobile POS devices.

Resale, Recycling, or Disposal: Options for Obsolete Equipment

goEBT Blog — Tue, 16 Jan 2018 10:00:00 +0000

In the POS industry, change is accelerating, and this means retailers are turning over POS equipment faster than ever. For the most part, older equipment simply can’t keep up with EMV security requirements, new payment methods, and changing retailer preferences.

Thanks to competition and plentiful market supply, new POS equipment is both inexpensive and feature-rich. While this puts great options into your merchants’ hands, it results in a growing pile of discarded terminals, printers, PINpads and peripherals. So, what options do you have for all that obsolete equipment?

Resale Outside the Box

Resale options for used POS equipment in restaurant/retail are limited – after all, there’s a reason equipment became obsolete. But if you look beyond retail, there are some viable options. Refurbished equipment can be a good solution for closed loop settings such as EBT or healthcare. Alternately, providing equipment to overseas markets is another option, although since EMV rates in most parts of the world are even higher than the US, you’ll find limited options for terminals.

Merchant Owned Equipment

Your merchants may be tempted to make a few bucks selling used equipment directly or to a third party wholesaler. A quick Google search of “sell used POS equipment” will turn up plenty of leads, but also some major concerns.

While eBay and Craigslist are fine choices for printers, cables and cash drawers, be sure to tell your merchants that reselling their terminals and PINpads on these forums is a really bad idea. POIs contain sensitive account and customer information. Merchants can’t chance this data landing in the hands of hackers. Before reselling equipment, merchants must take the steps to properly erase the data in their devices. However, we all know that compliance is not going to be 100%. Considering the low resale value of POS devices, it’s probably not worth the risk.

Recycling and Disposal

In the realm of electronics, recycling and disposal go hand in hand. You can find various e-waste recyclers online. Look for companies that advertise R2 certification, a set of stringent guidelines for electronics recycling. Sometimes, used equipment can’t be recycled. When considering disposal, two separate and crucial functions must be considered: secure data disposal and responsible hardware disposal. At CDE, we even offer secure obsolete equipment recycling or disposal as a part of our tailored solution agreements.

Hardware Disposal

Remind your merchants that throwing their old devices in the trash can is not a valid disposal option. Many municipalities ban trash disposal of e-waste. Batteries can corrode, and circuit boards can contain toxic chemicals such as lead, cadmium, and mercury. If thrown into a landfill, these substances can leach into groundwater and cause contamination.

Urge your merchants to check local ordinances for the proper disposal of e-waste. Remember that many manufacturers such as Verifone provide secure terminal retirement services. Get in touch with your account rep, and see what’s involved in setting up this service for your merchants.

Don’t Forget the Data

Data security doesn’t stop when you unplug a terminal. PCI standards for end of life disposal require that devices be blown out prior to disposal. All sensitive data must be erased, from encryption keys to operating systems. For merchant-owned equipment, it’s important for payment service providers to help walk merchants through this process.

For inventories owned by the payment service provider, there are a number of third party sources that can handle secure disposal in bulk. Make sure your vendor meets all compliance standards, and can provide you with a certification of destruction for each serial number to confirm disposal.

Obsolete POS equipment is a fact of life for payment service providers. As turnover continues to accelerate, dealing with old equipment will become even more of a priority. By researching your options for resale, recycling and disposal, you can keep used equipment from aggravating your merchants or overwhelming your warehouse.

Micro Merchants: How They’re Changing the Payments Industry

goEBT Blog — Tue, 02 Jan 2018 10:00:00 +0000

The payments industry has seen rapid evolution and disruption over the past two decades. Micro merchants are the newest influencer. This group of mostly single-person businesses was once too small to be served effectively by the payments industry. Today this segment of the market is too big to be ignored.

What You Need to Know About Micro Merchants

The majority of a micro merchant’s business activity involves small, low-value transactions. While some narrowly define micro merchants as businesses that do less than $1,000 a month in transactions and run fewer than 100 transactions per month, micro merchants may also include businesses that do as much $5,000 a month in transactions.

Typical examples of micro merchants include hair stylists, gardeners, nannies, food trucks, and freelance service professionals. In some markets, such as Mexico, micro merchants make up over 98% of the businesses. In the US, micro merchants represent only a small portion of the overall payments market, but they are rapidly growing. They also represent the best chance for new payment processors to gain market share and build brand awareness.

Micro Merchant Pain Points and Expectations

Micro merchants have traditionally been underserved by payment processors. Micro merchants were limited to taking cash because service fees, transaction fees, and equipment rental costs were too great. This segment also needs mobile solutions. Since they often operate in nontraditional venues, stationary POS equipment is not practical.

These needs have provided a perfect market entry for third party processors such as Square, who enable micro merchants to provide card payments to their customers with simple mobile-phone based card readers. Groups like Paypal have taken micro merchant payments a step further, offering simple text and email-based invoicing via app. Micro merchants have snapped up these services. Traditional payment processors need to look closely at how they can meet the needs of this market at well. After all, they’re leaving more and more money on the table by neglecting this growing market.

What It Takes to Cost Effectively Meet the Needs of Micro Merchants

For payment service providers to effectively service micro merchants, look at the lessons that have made Square and Paypal so popular. PSPs must be extremely competitive on their rates, and they’ll need an easy to use mobile-friendly interface.

In many cases, PSPs may find that mobile-only solutions are the best choice for their micro merchants. Developing apps and marketing payment services will certainly require an investment upfront. But if Square is any indication, it will pay off in profitable market share.

Depending on the business type, micro merchants may benefit from a dedicated mobile POS terminal. However, remember that because micro merchants are so price sensitive, payment service providers will find themselves dealing with extremely narrow margins. Asset management systems must be highly efficient, from sourcing to storing and provisioning. For these merchants, remote access control software may also be a wise investment, in order to manage troubleshooting and monitor equipment function.

There are many ways payment service providers can break into the micro merchant market. It just takes a little creativity in applying and modifying the tools you have on hand. Considering the growth of the micro merchant market, this investment will be well worthwhile.

With CDE, your POS solution is our priority. Learn more about our asset management solution here:
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8 Tips for Managing Your Merchants’ POS Hardware Needs

goEBT Blog — Tue, 14 Nov 2017 10:00:00 +0000

Payment service providers knows that new merchants are a priceless acquisition. Retaining these hard-won merchants is absolutely vital to your success in business. And yet, many PSPs find that managing merchant hardware, deployments and help desk support can be a major drain on their time, attention and money.

Properly managing all aspects of your merchants’ needs can require some expert plate-spinning. Consider these 8 tips to maximize your efficiency and provide your merchants with the best service

1. Inventory Control At all points in the chain, transaction processing is expensive. From your own initial investment in POS hardware, peripherals and supplies, to your merchants’ purchase or lease of processing equipment, it’s crucial to protect your assets. Make sure you have taken the time to think through and document your policies on inventory control. Consider factors such as locked storage, limited employee access, and of course, real time inventory tracking.

2. Secure Tracking Data breaches are catastrophic for your merchants, and POS devices are unfortunately an easy target for hackers. It’s imperative to track each device throughout its life cycle, implementing PCI approved security measures to ensure that it will remain uncompromised and intact all the way to site delivery. Meeting PCI POS standards for secure storage is a good way to make sure you have your bases covered.

3. PIN pad injections Key encryptions and PIN pad injections are necessary for merchant support, but can be expensive, time-intensive, and risky to perform in house. Considering the ever-changing risk of attacks, from handshake compromise to MIM attacks, payment service providers can’t be too careful. Payment service providers must either maintain strict adherence to PCI DSS standards, or partner with a certified third party for this crucial service.

4. Peripherals Less glamorous but still just as important, you must be able to ship a wide range of peripheral devices and supplies to support any merchant configuration. It’s crucial to build relationships with manufacturers so that you can stay informed of new products your merchants may appreciate. And it’s always wise to get price quotes and compare offers.

5. Merchant Training Materials To start a new merchant relationship off on the right foot, don’t underestimate the value of merchant training materials. From quick start cards to how-to manuals, these materials provide a perfect opportunity for you to present the branding, image and information you want your merchants to have. These days, it’s easy to acquire customizable, branded training materials from industry sources. Talk with your device vendors, third party support providers, or even go to the online PCI Document Library for a selection of educational materials.

6. Online Portal Deployment ordering must be easy and intuitive for your staff. Take the time to develop a clear, easy-to-use online portal for everything from order initiation, to inventory management, to merchant reporting. Thoroughly consider your IT capabilities, and invest in the time and expertise needed to integrate the ordering process into your systems in a way that is most efficient for your staff.

7. Merchant Onboarding Here’s where the soft skills matter. You need an experienced call center to handle onboarding in a positive, professional manner. Today’s remote access software makes merchant onboarding easier than ever. By utilizing remote access software such as SOTI MobiControl, you can log on to the device simultaneously, walking the merchant step-by-step through training, and installing any software needed. It’s proven to greatly improve both speed and merchant satisfaction with the onboarding experience.

8. Merchant Help Desk Merchant support doesn’t end at initialization. It’s crucial to enlist an experienced 24/7 call center to handle troubleshooting and ongoing merchant support needs. Once again, remote access software capabilities are proven to solve merchant problems much more quickly. Your team can view the merchant device in real time, and push software updates or other specifications remotely, saving the merchant priceless amounts of time and frustration.

When considering POS device management and merchant services, nothing replaces due diligence. Carefully analyze the range of services, security qualifications, and support your merchants need. In some cases, it may make more sense to partner with an experienced, qualified third party such as CDE Solutions for these services. By managing your POS properly, you can turn deployment, onboarding and customer service into opportunities to increase merchant satisfaction and retention in the long run.

At CDE, we will ensure that no merchant is left unable to process payments with our 24/7 help desk. Learn more about our call center and activation and boarding.

5 Most Important Characteristics of a QSR POS

goEBT Blog — Fri, 27 Oct 2017 08:00:00 +0000

Today’s consumers are always on the go and the Quick Serve Restaurant, or QSR, business model is seeing a lot of growth. The restaurants that cater to this style of dining are always looking for technology that will help make their service faster, more convenient, and more efficient. Now, POS systems and peripheral devices are making it easier than ever for restaurateurs to see success and keep their customers happy. But what are these QSR owners and operators looking for in the ideal POS solution?

Speed

You might be thinking “Duh”, but really there is more complexity to the concept of speed than some may realize. Solution providers should ensure that not only can payment transactions be completed quickly, but also that every other function that the POS is capable of happens quickly. Restaurant employees should be able to utilize the equipment to its fullest extent without worrying that business will be held up.

Customization

Nearly every industry has been left with no choice but to embrace and promote customization, the QSR sector is certainly no different. Customization should be introduced in nearly every aspect of a POS solution from the menu build to the loyalty program to the time clock. Customization is not only a benefit for QSR customers, but the restaurant itself.

Versatility

A QSR POS system should be flexible enough to accommodate a wide range of transactions and situations. With the quickness required to have a successful restaurant, the QSR POS should have the allow for changes as needed. This could include menu changes, price changes, inventory adjustments, and more.

Visibility

Like any business, the people working in a QSR rely on internal systems to tell them what is happening in the business. The right POS system should allow employees to see where orders are in the process, where orders need to be, what is happening from a financial standpoint, and more. With the right visibility, QSRs can continually optimize service to guarantee success.

Mobility

It seems we just can’t say this enough: mobile is the way of the future. Your POS solution is best suited for the modern day QSR if it can be used away from the checkout counter or cash wrap. With mobile POS options, restaurants can cut down on lines and wait times, which allows them to handle even more customers per day.

The QSR business is still growing and evolving. As you are considering which POS solutions to bring to market, you should be taking QSR needs into consideration. While you may be able to accommodate quick serve restaurants with a one-size-fits all POS system and set up, a solution that has been optimized for this type of business has much greater value.

POS Provisioning: 6 Things Retailers Want

goEBT Blog — Tue, 10 Oct 2017 08:00:00 +0000

For payment service providers, options for provisioning your merchants have never been better. POS solutions on the market today are overwhelmingly affordable, secure, and user-friendly. But at the same time, the field has become really crowded. With options from legacy manufacturers, tech startups, and everyone in between, it can be hard to determine the right products to offer your merchants.

By provisioning your retailers with targeted POS solutions, you can position them for optimal success in the marketplace, and increase their loyalty to you as a payments partner. Let’s take a moment to look at what retailers value and need.

1. Retailers value ease of use

It’s a touchscreen world. People expect all the devices they interact with to operate as intuitively as their personal smartphones. Retailers are through with monochrome screens, indecipherable buttons and abbreviated menu prompts. At the point of sale, retailers expect to interact with terminals that are fast, intuitive for both customers and merchants, and multi-purpose in their benefit to the business.

Whether your merchants are best suited for an all-in-one tablet solution or a more traditional terminal configuration, keep usability in mind. Look for convenient features like key entry shields, full color touch screens, wireless connectivity, and easy, snap-on peripherals. For high points in usability, you may consider:

Ingenico’s wide variety of smart terminals
Verifone’s expansive suite of to-the-minute and legacy devices
Elo Touch’s 20-million strong touchscreen solutions
Magtek’s top-notch secure terminals and peripherals
Castles Technology’s worldwide mPOS portfolio
Exadigm’s cloud-connected mobile devices

2. Retailers value cloud-based connectivity

From a software perspective, merchants desire minimal hassle. Retailers increasingly desire cloud-based software systems to manage their business and payments needs. This means automatic software updates, data access from anywhere, and best security from hackers. Tablet based POS systems are a great success story, as tablet processing software is cloud-based, taking the burden of software updates and maintenance completely off the retailer’s shoulders.

Some excellent cloud-based and remote connection options include:

Magtek QwickPay
Pax Technology PaxStore
Verifone Point
Elo Touch PayPoint

3. Retailers value added services

POS systems provide a prime opportunity to incorporate added-value services. Retailers appreciate service providers who offer beneficial business management tools such as reports and analytics, labor and inventory management, and marketing promotions. Of course, it’s also important to remember the crucial priority: ease of implementation. With added value services, PSPs can effectively build loyalty with their retailers, while helping business owners succeed. Several POS solutions are trusted for their business management tools:

Ingenico analytics
Verifone Carbon

4. Retailers value mobility

The growth in mPOS testifies to the importance of offering mobile devices for your retailers. mPOS is expected to grow from 15.6 million installed terminals worldwide in 2016 to 31.4 million in 2020. Useful for many industry categories, mPOS allows retailers to meet customers where they are, enriching the shopping experience and providing upsell opportunities. mPOS is a key element to an omnichannel experience.

When selecting mPOS hardware, it’s important to keep connectivity in mind. Since terminals are typically on the move, reliable connectivity is key. Make sure your mPOS equipment provides a full range of connectivity options to match any retailer setting, such as WiFi, Bluetooth, 3G/4G and USB. Some leaders in mPOS include:

Ingenico Move series
Castles Technology MP200
Pax mobile series

5. Retailers value security

With data breaches in the news every week, retailers are understandably nervous about security. Data breaches are especially devastating to small retailers, not only in lost revenue, but also in damaged reputations, loss of customers and reduced future opportunities.

When selecting POS equipment, make sure your portfolio meets the highest levels of PCI standards. Further, payment service providers may often need to assist smaller merchants in developing best data security practices. Fortunately, PCI has some excellent resources geared toward small businesses that you can brand and use.

While EMV has done wonders to reduce card-present theft, sometimes it’s not possible to avoid a mag stripe purchase. To avoid the risk of open-air transactions, several manufacturers offer encrypted mag stripe transactions. Encrypted mag stripe readers provide a way for merchants to become EMV compliant without the cost of an entire terminal upgrade. Consider these options:

IDTech SecureMag
Magtek EDynamo

6. Retailers value easy peripherals

Today’s peripherals – printers, cards readers, cash drawers, and more – are much more than a commodity item. Manufacturers have brought smart new peripherals to market, designed for plug and play adaptability. Some innovations in peripherals include:

Front-facing printers to reduce spills and paper jams: Star POS printers
Encrypted mag stripe and EMV readers: Magtek Edynamo
Wireless cash drawers for mPOS settings: APG
Contactless readers for traditional and unattended retail: ViVOpay

It’s crucial to provision your retailers with the right POS solutions for their business settings. By understanding what your retailers value, payment service providers can make informed choices in determining which POS products to support. By offering the right transaction tools and added value services, you’ll become a valued partner in your retailers’ success.

At CDE Solutions, we guarantee that your merchants have the devices and accessories they need without the hassle of acquiring and storing them on your own.

Taylor Stands Makes ADA Compliance Easier

goEBT Blog — Fri, 06 Oct 2017 08:00:00 +0000

All businesses are required by law to be in compliance with the American with Disabilities Act (ADA). While most believe that maintaining this compliance is a simple task, many fail to realize that there are aspects of their business that they may be overlooking. With so many details throughout a business to consider, it’s easy for business owners to overlook features that may limit accessibility. One easily forgotten yet critical part of every business that must be accessible is the point of sale. Now, Taylor Stands is providing a card terminal accessory that can easily help merchants avoid fine for not being in compliance.

No matter their line of business, merchants are required by law to ensure that every customer is able to complete transactions successfully and with the proper level of security. This includes interacting with the credit card terminal at eye level and being able to enter pins and signatures without compromising their privacy. Taylor Stands has addressed this requirement by creating an innovative card terminal stand with versatile technology that makes dismounting the terminal simple so that those in wheelchairs or with other disabilities can easily interact with the device.

Several companies have created terminal stands with dismounting arms and other accessibility features, and now Taylor Stands’ unique design is taking the consumers’ ease of access to another level. Their signature “blue lever” allows the consumer to dismount the terminal from the base of the stand easily and put the device in their own hands. The 355-degree swivel and 90-degree tilt also make it easy for a consumer at any level to view the terminal screen and pin pad easily and ensure their private information is protected.

The Taylor Stands ADA Blue-Lever stand makes maintaining compliance at the point of sale even easier with interchangeable terminal mounts. Taylor Stands is developing partnerships with leading terminal manufacturers like Verifone, Ingenico, and Pax to offer stand mounts for the industry’s latest and most popular payment devices. This means that POS solution providers have the ability to provide these Taylor Stands to merchants with a variety of credit card terminals.

For more information about Taylor Stands and where to find them, you can visit their website.